Effective Date: August 4, 2025
At ACME Automation, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (https://acmeautomation.in), interact with our services, or engage with us in any way. We operate in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and other relevant regulations.
By using our website or services, you consent to the practices described in this policy. If you do not agree with these terms, please refrain from using our site.
Information We Collect
We collect personal information to provide and improve our services in Industry 4.0, process automation, machine and plant automation, and related areas such as water treatment, chemicals, food and beverage, and FMCG solutions. The types of information we may collect include:
- Personal Identifiers: Name, email address, phone number, and mailing address, provided when you contact us, submit inquiries, or request services.
- Professional Details: Job title, company name, and industry-specific information if you engage with our system integration, digital solutions, or panel manufacturing offerings.
- Technical Data: IP address, browser type, device information, and usage patterns collected automatically through cookies and similar technologies.
- Communication Records: Details from emails, forms, or interactions related to product design, planning, commissioning, or value chain consultations.
We do not collect sensitive personal data (such as financial details or health information) unless explicitly required for a specific service and with your consent.
How We Collect Information
- Directly from You: When you fill out contact forms, subscribe to newsletters, or request quotes for our automation solutions in process industries like water, wastewater, chemicals, agrochemicals, fertilizers, food, dairy, beverage, or FMCG.
- Automatically: Via cookies, web beacons, and analytics tools to track site usage and enhance user experience, such as monitoring interactions with our digital automation and system integration content.
- From Third Parties: Occasionally from partners or public sources, but only with your consent or as permitted by law.
How We Use Your Information
Your data helps us deliver tailored services and improve our offerings in manufacturing efficiency, flexibility, and digital transformation. Specifically, we use it to:
- Respond to inquiries and provide information on our comprehensive solutions for original equipment manufacturers and plant manufacturers.
- Process requests for consultations on Industry 4.0 technologies, process automation, or panel manufacturing.
- Send updates, newsletters, or marketing materials about our services in sectors like water industry digitization or chemical production automation (you can opt out at any time).
- Analyze website usage to enhance security, efficiency, and user experience.
- Comply with legal obligations under the DPDP Act and other regulations.
We process data based on your consent, contractual necessity, or legitimate business interests.
Sharing and Disclosure of Information
We do not sell your personal information. We may share data only in these limited cases:
- With Service Providers: Trusted third parties who assist with website hosting, email services, or analytics, bound by confidentiality agreements.
- For Business Purposes: In connection with mergers, acquisitions, or partnerships related to our automation services.
- Legal Requirements: If required by law, court order, or government authorities in India.
- With Your Consent: For any other purpose you explicitly approve.
All sharing complies with the DPDP Act’s principles of data minimization and purpose limitation.
Cookies and Tracking Technologies
Our website uses cookies to improve functionality and analyze traffic. These include:
- Essential Cookies: Necessary for site operation.
- Analytics Cookies: To understand user behavior and optimize content on topics like machine automation or digital solutions.
- Marketing Cookies: To deliver relevant ads about our Industry 4.0 engagements.
You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy (linked on the website).
Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. This includes encryption, firewalls, and regular audits, aligned with industry standards for automation and digital services. However, no system is entirely risk-free, and we cannot guarantee absolute security.
Your Rights
Under the DPDP Act, you have rights regarding your personal data, including:
- Access: Request details of the data we hold.
- Correction: Update inaccurate information.
- Deletion: Request removal of your data, subject to legal retention requirements.
- Objection: Opt out of processing for marketing or other purposes.
- Portability: Receive your data in a structured format.
To exercise these rights, contact us using the details below. We will respond within the timelines specified by law.
Data Retention
We retain your information only as long as necessary for the purposes outlined, or as required by law. For example, inquiry data may be kept for up to 2 years, after which it is securely deleted.
International Data Transfers
As an Indian company, we primarily process data within India. If transfers occur outside India, we ensure adequate safeguards in line with the DPDP Act.
Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised effective date. We encourage you to review it periodically.
Contact Us
If you have questions about this Privacy Policy or your data, please contact:
ACME Automation
Email: info@acmeautomation.in
Address: 40, 41 Sahajanand Industrial Hub, Nr. road no. 5 GIDC, Kathwada, Ahmedabad. 382430
Phone: +91 9727997049
Your trust is important to us, and we are dedicated to handling your information responsibly.